Shipping Policy
3. Delivery
Our normal delivery time is 5-9 business days.
Please note that orders placed during the weekend will be dispatched no earlier than the following Monday.
All packages are delivered by PostNord.
3.1 If your package is lost during delivery
Crowwc Design is not responsible for packages lost by PostNord during delivery. In the unlikely event that this occurs, we will refund 30% of the order value to the customer as compensation.
4. Prices
All prices in the online store are stated in SEK and include 25% VAT.
We reserve the right to change prices due to changes in supplier prices, typographical errors, incorrect pricing information or other inaccuracies. We also reserve the right to correct incorrectly stated prices.
5. Right of Withdrawal and Returns
When purchasing goods through our website, you have a statutory 14-day right of withdrawal, starting from the day you receive the product you ordered.
5.1 Exercising your right of withdrawal
If you wish to return a product, you must notify us by email at caroline@crowwcdesign.com.
Your message must clearly include your name, address, email address, order number and details of the product or products you wish to return.
You must return the products to us without undue delay and no later than 14 days after notifying us of your withdrawal.
You are responsible for the return shipping cost of SEK 49, as well as for the condition of the products during the return. Products must therefore be securely packaged and, where possible, returned in their original packaging.
We reserve the right to deduct an amount from the refund corresponding to any reduction in the product’s value caused by handling beyond what is necessary to determine the product’s nature, characteristics and function.
6. Complaints and Defective Products
We inspect all products before they are dispatched.
If a product is damaged, defective or incorrectly dispatched when it arrives, we will remedy the issue in accordance with applicable consumer protection legislation at no additional cost to you.
You must always contact us for approval before returning a defective product.
Complaints should be sent to caroline@crowwcdesign.com as soon as possible after the defect has been discovered.
6.1 How to make a complaint
Any defects or errors must be reported to caroline@crowwcdesign.com.
Please provide your name, address, email address, order number and a description of the issue.
If we are unable to remedy the defect or provide a replacement product, we will refund the defective product in accordance with applicable consumer protection legislation.
Crowwc Design is responsible for return shipping costs for approved complaints.
We reserve the right to reject a complaint if the product is not considered defective under applicable consumer protection legislation.
In the event of a dispute concerning a complaint, we follow the recommendations of the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). More information is available at arn.se.